Privacy notice

Who we are

Root 7 (Pty) Ltd, registration number 2022/458690/07, is the responsible party for the personal information described here. We are in Sandton, Gauteng, South Africa.

Reach us at hello@root7.co.za or on +27 76 566 0661. Anything to do with your personal information can go to that address and will reach the right person.

What this covers

How we handle personal information collected through this website, under the Protection of Personal Information Act, 2013.

It does not cover information we process for clients under contract. There we act as an operator, and the client’s own privacy terms apply.

What we collect, and why

If you fill in the enquiry form, we collect the name, organisation, email address and description you choose to give us, and the area and stage you select. That is the only way this site collects anything about you.

We use it for one thing: to reply to you, and to talk about possible work if it goes further. No marketing, no mailing list, and nothing sold or rented to anyone. The lawful basis is that we are taking steps at your request before a possible agreement.

We do not ask for special personal information, and we do not knowingly collect information about children.

Who else sees it

Enquiries reach us by email. These providers handle them on our instruction:

• Vercel Inc.: website hosting
• Resend: sends the enquiry from the site to our inbox
• Microsoft 365: our mailbox, where the enquiry is then stored and read

All three store information outside South Africa. Where that happens we rely on their contractual data-protection commitments to meet the standard POPIA requires for sending information across a border. The site is served over HTTPS, and access to enquiries is limited to the people at Root 7 who need it.

If you choose to contact us on WhatsApp instead, your message is handled by WhatsApp under its own terms.

How long we keep it

Twenty-four months from your last contact with us, then we delete it. If an enquiry becomes a contract, we keep the records for as long as the law requires us to keep business records.

Cookies and tracking

This site sets no cookies. It runs no analytics, no advertising tags and no tracking of any kind, and it does not store anything in your browser.

One thing is worth naming. The typefaces are loaded from Google Fonts, which means your browser asks Google for them and Google can see your IP address when it does. Google Fonts sets no cookies. Nothing else on the page is loaded from anyone else.

Your rights

You can ask what we hold about you, ask us to correct or delete it, or object to us processing it. Write to hello@root7.co.za and we will respond within 30 days.

If you are not satisfied with how we handled it, you can complain to the Information Regulator (South Africa) at inforegulator.org.za.

Changes

If we change how we handle personal information, we update this page and the date at the top.